Hi NEET, Apologies for the delayed response. Upon further review of the images you have sent to us, it looks like this was a customer induced damaged and is not covered by our warranty. You may reach out to the manufacturer Astro Gaming and lodge a support ticket with Astro via email, please follow the link below: https://www.astrogaming.com/contact/ Kind regards, Kim

How can I force them to replace or refund my headset that broke on it's own?
I never dropped it and only ever gently put in on my head or took it off. And they're saying I can't get a replacement after only having it for like 10 months. WTF?
Pic related, my headset.