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How passengers are faring as fallout of global tech outage continues

The airline chaos continues into Monday, after the CrowdStrike outage last week.
Delta Air Lines is still seeing significant delays across the country.
At around 3:30 p.m., Miami International Airport experienced 45 cancellations in 24 hours, and Fort Lauderdale International Airport experienced 37 cancellations in 24 hours, according to FlightAware. The majority of cancellations are with Delta Airlines.
“It’s been the worst experience he’s ever had,” said Jaclyn Johnson, a Palm City resident.
Johnson said her husband was supposed to leave on a Delta flight out of Palm Beach to Atlanta on Sunday at 11 a.m. After a cancellation and multiple delays, he finally left at 10:40 p.m.
“He said he had a feeling when he got on the plane that he should have just turned around," Johnson said.
When he arrived in Atlanta, he arrived to another canceled flight.
“He said it was pure chaos, people got off the plane, one lady saw the line to talk to an agent and collapsed, people were sobbing on the floors," she said.
To make matters worse, his checked bag is still in limbo while he’s driving to New Orleans.
“Between the hotels and the rental cars, and not being at work, it’s a significant loss for us financially," Johnson said.
In a statement released Monday, Delta Air Lines said it's "working around the clock to get this operation where it needs to be."
The airline said that the CrowdStrike outage impacted its most critical system, which ensures all flights have a full crew at the right place and time.
As they continue trying to reboot and repair, Delta is extending a travel waiver through July 23, providing refunds, reimbursements, points and rebooking options.