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Cynical Publius @CynicalPublius - Here is the original report in case you missed it.
Quote:
Cynical Publius @CynicalPublius
Video: RE: Air Canada
So now that I’m back from my Norway cruise, there are a few travel-related stories I want to tell.
Let’s start with this: IMO, @AirCanada is by far the worst international carrier I have ever flown on. Avoid at all costs.
I’ve flown them twice; the first time was a trip years ago to Berlin where we transferred in London. They lost our bags for TWO WHOLE WEEKS. Do you know that Tesco sells virtually no clothing that fits someone who is 6’5”? The bags instead went to Milan and they were waiting on our doorstep in D.C. when we got home.
That was the first trip. Now let’s talk about the one I just took (my cruise line, Viking Ocean, booked Air Canada for us, not me—I should have said no).
I’m about to talk about Flight AC 866 on June 12, 2026, from Montreal to London.
We flew into Montreal from our home U.S. airport on Air Canada's domestic-style business class, which was just basically shoddy, rundown and depressing. As some of you know I just had major knee surgery and I had therefore requested wheelchair assistance for the transfer to the international flight. Nope, nobody there. To get to immigration was about a mile walk. I attribute the current post-op problems I am having to the fact that I had to make that walk. It was brutal, and while my knee had been recovering nicely until then, that walk set it back and I’m still suffering.
But we made it through the interminable immigration lines and boarded Flight 866 in Montreal en route to London.
Or so we thought.
Turns out, they had the wrong plane. By the “wrong plane,” I mean the WRONG PLANE. They had sold tickets for a differently configured aircraft than the one we were boarding. Guess what? It seems they didn’t even figure this out until PEOPLE ACTUALLY STARTED BOARDING. Let me say that again. The fact that they had sold tickets to the wrong type airplane was not identified until people got on board and their seat did not exist.
As a retired U.S. Army logistician I find this utterly incomprehensible. How do you make such a mistake?
Chaos ensued.
First, they stopped boarding with the plane about 25% full. (@MrsDrPublius and I got onboard before they figured it out because we had bought business class tickets.)